ACCEPTING NEW CLIENTS
Working Together
A straightforward process designed to make working together simple and stress-free.
Step 1: Identify Your Requirements
🔍 Decide which tasks or projects you would like to delegate.
Step 2: Get in Touch
✉️ Complete the contact form or send me an email outlining your requirements.
Step 3: Initial Review
🗒️ I will review your enquiry and confirm whether I am able to provide the support you need.
Step 4: Discovery Call
📞 If we're a good fit, we'll arrange a complimentary 15-minute consultation to discuss your requirements in more detail.
Step 5: Booking & Agreement
🖋️ If you choose to proceed, I will provide a Booking Form, Terms of Business and service agreement for your review.
Step 6: Let's Get Started
✅ Once all documentation has been completed and your deposit received, your work will be scheduled and support can begin.
Important Information
All services require a completed Booking Form and signed agreement before work can commence. By signing and returning the relevant documentation, you agree to the Terms of Business. This helps ensure expectations are clear and protects both parties from the outset.
Fees
My Rates
Standard Rate: £40.00 per hour — no hidden fees.
You only pay for the time I’m actively working. I use professional time-tracking software, so when I step away, the timer is paused. Time is rounded to the nearest 15 minutes.
I offer ad-hoc, retainers and packages to suit your business needs.
⏱️ Ad Hoc Support
Ideal if you have occasional tasks or want to try my services.
- Minimum of 2 hours per month.
- No long-term commitment.
- Communication via email.
- Work completed within 72 hours (maximum).
- 3-hour deposit required for new clients (unused time refunded).
💡 Perfect if you’re unsure how many hours you’ll need — a great way to start.
📅 Monthly Retainer Packages
Best for regular, ongoing support with guaranteed priority access to my time.
- Pre-paid block of hours reserved each month.
- Priority service over one-off or ad hoc bookings.
- Work completed within 24–48 hours.
- Regular updates on hours used.
- Hours cannot be carried over month-to-month.
- Additional hours billed at £40/hour.
- Payment required in advance to secure time .
- Bespoke packages available on request.
Essential Package
Essential Package
Essential Package
£400 per month
10 hours of support
For consultants and healthcare professionals who need occasional administrative assistance and an extra pair of hands when required.
Ideal for:
• Ad hoc administration
• Document preparation
• Medical transcription
• Inbox and diary support
Flexible support to help keep your workload under control.
Enhanced Package
Essential Package
Essential Package
£800 per month
20 hours of support
Designed for those who require regular, dependable support to maintain efficiency and keep on top of day-to-day administration.
Ideal for:
• Ongoing administrative support
• Regular transcription requirements
• Diary and inbox management
• Practice and clinic administration
Consistent support that allows you to spend less time on administration and more time focusing on patients.
Premium Package
Essential Package
Premium Package
£1,200 per month
30 hours of support
A comprehensive support package for busy professionals looking to confidently delegate a significant proportion of their administrative workload.
Ideal for:
• High-volume administration
• Ongoing transcription and document production
• Practice management support
• Priority access and continuity of service
Comprehensive support, giving you more time to focus on patient care, business growth and strategic priorities.
All packages operate on a rolling monthly basis and require one month's written notice to cancel.
Please note: Time spent on telephone calls, virtual meetings and consultations forms part of your monthly support package and will be deducted from your allocated hours.
Copyright © 2026 Tracy Ann Medical Virtual Assistant - All Rights Reserved.
GDPR Compliant | Enhanced DBS Checked | ICO Registered